At Flairtech Innovations, we strive to deliver reliable and efficient logistics services. However, we understand that there may be circumstances requiring a refund. This policy outlines the terms and conditions under which refunds are provided.

Eligibility for Refunds

1. Service Failures
   Refunds are available when Flairtech Innovations fails to deliver a service due to our error, such as:

   • Failure to deliver goods within the agreed timeframe.
   • Damage to goods caused during handling or transportation by Flairtech Innovations.
   • Loss of goods while in our care.

2. Incorrect Charges
   If you have been charged incorrectly, we will refund the overcharged amount after verification.

Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

• Delays caused by circumstances beyond our control (e.g., severe weather, customs delays, strikes, or force majeure events).
• Incorrect or incomplete shipping information provided by the customer.
• Damage or loss due to inadequate packaging by the sender.
• Services that have already been completed as per the agreed terms.

Refund Process

1. Request a Refund
   To initiate a refund, contact us at [support@flairtechinnovations.com] or call [1-800-XXX-XXXX] within 7 days of the incident. Provide the following information:

   • Service details (tracking number, invoice number).
   • Description of the issue.
   • Supporting documentation (e.g., photos of damaged goods, receipts).

2. Review & Resolution

   • We will review your request within 10 business days of receiving it.
   • If approved, refunds will be issued to the original payment method within 5-7 business days.